Refund policy
RETURN & REFUND POLICY
We want you to love your CreateWearCo order. Because our products may be fulfilled by different production and fulfillment partners, return eligibility varies by product type. Please contact us at createwearco@gmail.com before returning any item. Do not send a return without receiving return instructions from us first.
Boutique Items
Eligible boutique items may be returned when a return request is made within 7 days of delivery. Items must be unworn, unused, with original tags attached and in their original packaging. Proof of purchase may be required.
Return shipping costs may be the customer's responsibility unless the item arrived damaged, defective, or incorrect. Original shipping charges are non-refundable unless otherwise required.
Made-to-Order, Print-on-Demand & Personalized Items
Many of our graphic apparel and other products are created specifically after an order is placed. Because these products are made to order, we generally cannot accept returns or exchanges due to selecting the wrong size or color, or because of a change of mind.
Personalized or customized products are also generally not eligible for return or exchange unless they arrive damaged, defective, misprinted, or incorrect.
Please review product descriptions and sizing information carefully before placing your order.
Damaged, Defective or Incorrect Items
Please inspect your order when it arrives. If your item is damaged, defective, misprinted, or you receive the wrong item, contact us as soon as possible at createwearco@gmail.com.
Include your order number, a description of the issue, and clear photos showing the problem. We will review the request and provide next steps. Depending on the circumstances, an eligible issue may be resolved with a replacement, reprint, or refund.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including personalized or custom-made products except when defective or incorrect, gift cards, and other items specifically marked as final sale. Please contact us if you have questions about the eligibility of a particular item.
Exchanges
We do not offer direct exchanges on made-to-order or print-on-demand products. For eligible boutique merchandise, please contact us first at createwearco@gmail.com so we can determine the available options.
Refunds
If a return or refund is approved, we will notify you. Approved refunds will be issued to the original payment method. Your bank or card provider may require additional processing time before the refund appears in your account.
European Union
If your order is being shipped to the European Union, applicable consumer cancellation and return rights may apply regardless of other provisions in this policy.
Questions
For all return, refund, damaged-item, or order-related questions, contact:
Please contact us before sending any product back. Return instructions may vary depending on the product and fulfillment partner.